Admissions
Your path to recovery starts with a single call
Getting Started
The first call to RBIH is built to reduce uncertainty. Our admissions specialists are clinically trained staff - real people, twenty-four hours a day, no phone trees. The conversation covers three things: the clinical picture, insurance verification (typically in under an hour with concrete numbers), and logistics. Hospital-to-hospital transfers from Methodist Hospital of Southern California, Huntington Hospital, and the broader San Gabriel Valley network are coordinated directly with referring clinicians, usually within a few hours.
The Admissions Process
Call Us
Reach our team at (858) 294-5154 or email [email protected]. Available 24/7.
Assessment
Confidential clinical assessment to determine the right level of care.
Insurance
We verify your coverage and discuss payment options.
Arrival
We coordinate details and welcome you to RBIH Rehab.
Insurance We Accept
We work with most major insurance providers.
- Aetna
- Blue Cross Blue Shield
- Medicaid
- Medicare
- United Healthcare
- MultiPlan
- Kaiser Permanente
Don't see your provider? Call (858) 294-5154.
What to Bring
The packing list is short on purpose. If you arrive without something, our intake team can provide it.
- Photo ID (driver license, state ID, or passport)
- Insurance card, current prescription bottles in original pharmacy packaging
- One week of comfortable clothing, layered, closed-toe shoes for the tennis court, swimwear for the heated therapy pool
- Hygiene items in sealed containers (alcohol-free)
- Eyeglasses, contact supplies, hearing aids, CPAP machine if prescribed
- One book, one journal, one sealed pen
- Paper contact list (phones are collected at intake)
Not allowed: alcohol, non-prescribed medication, mouthwash containing alcohol, aerosols, sharp objects, electronics, pets, outside food and beverages.
Frequently Asked Questions
How long does treatment really last?
The honest answer is that it depends. Most people stay 30 to 90 days in residential, then 8 to 12 weeks in IOP. You will not be pushed out before you are ready, and you will not be kept longer than insurance and clinical progress support. Your admissions specialist will walk you through a realistic timeline on the first call.
Will my insurance actually cover this?
Probably more of it than you are expecting, and we verify in under an hour so you are not guessing. We are in-network with seven major plans - Aetna, BCBS, Medicaid, Medicare, UnitedHealthcare, Kaiser, MultiPlan - and out-of-network plans often still cover a meaningful portion. We will tell you the real numbers before you commit to anything.
Can my family visit?
Yes - scheduled weekend visits start after the first seven days. We ask for the first week to be family-free so your loved one can settle in, and then family programming becomes a structured part of the clinical week. Visiting is not just permitted at RBIH; it is part of the therapeutic plan.
What if I have done treatment before and it did not stick?
That describes most of the people who come to RBIH. Substance use disorder behaves clinically like other chronic illnesses - hypertension, asthma, diabetes - all of which have similar or higher recurrence rates. Prior attempts are clinical data, not failures. We take what worked, what did not, and build a plan around the reality of your history.
Will my employer find out?
Your treatment is protected by federal law (42 CFR Part 2), which is meaningfully stricter than HIPAA. We do not confirm or deny that any specific person is a patient here without explicit written authorization. Many of our patients take FMLA or short-term disability without disclosing the specific reason.
Is detox really safe?
Withdrawal can be serious - alcohol and benzodiazepine withdrawal can be life-threatening without medical supervision, which is exactly why supervised detox exists. You will have a physician monitoring you, comfort medication around the clock, and a nurse within reach. Most patients describe the first 48 hours as the worst and the rest as progressively easier.
What about my phone?
Phones are collected at intake. There are scheduled phone hours - typically two windows per day - to call family, sponsors, employers, anyone on your approved contact list. The boundary is not about control. It is about giving your nervous system a chance to settle without a thousand notifications.
Can I speak with someone right now?
Yes. A clinically trained admissions specialist answers the line twenty-four hours a day. Call (858) 294-5154 or email [email protected]. The first call is confidential and commits you to nothing.
Ready to Begin?
Our admissions coordinators are standing by. All calls are free and confidential.